Your Vodacom data vanished overnight. Vodacom says it's fixed now

Vodacom says the glitch that wiped data balances overnight has been fixed. From about 09:50 on Thursday, 22 October 2026, its support account on X began telling affected customers that "the data issue has been resolved" and asking them to check whether their bundles are back.

If yours is still showing zero, Vodacom's advice is to restart your phone and check again, then contact it if the problem persists.

What happened to Vodacom data balances?

Customers woke up to find data bundles, some worth hundreds of rands, cleared from their accounts. MyBroadband reported that the problem appeared to hit mainly prepaid customers, with people posting about losing 43GB, 130GB and 160GB of anytime data overnight. Some users on the MyBroadband forum said contract balances and airtime were also affected.

Outage tracker Downdetector showed reports climbing from about 05:00, according to MyBroadband. Some contract users also reported slow speeds, including one in Centurion with no upload at all.

What has Vodacom said?

In a statement to MyBroadband, Vodacom said it was "aware of an issue currently affecting certain customers" and that its technical team was working to fix it. It apologised for the inconvenience.

By mid-morning, its replies to customers on X had changed to say the issue had been resolved. Vodacom has not publicly explained what caused the balances to disappear.

Your data is still missing. What should you do?

• Restart your phone, then check your balance again, as Vodacom advises.
• If it is still gone, send Vodacom a direct message on X, which is what its support replies ask customers to do.
• You can also log a fault in the MyVodacom app under Support, then Network, then Report an issue, according to Vodacom's help page.
• Take a screenshot of your balance and keep proof of any bundles you bought, in case you need to query it later.

Calls to 135 went unanswered for many customers during the morning, so the app and X may be quicker.

Will Vodacom refund data you had to buy again?

Vodacom has not said. Some customers bought new bundles while their old ones were missing. If you did, keep the purchase record and raise it with Vodacom when you contact support.