Durban water outages today (2 November 2026): affected areas, causes and when water returns
Pinetown South areas including Klaarwater, St Wendolins, Savannah Park and Nagina have had unreliable water for about two weeks. eThekwini says two reservoirs are empty and gives no restoration date. Here is what it says.
Parts of Pinetown South and surrounding areas west of Durban still have no reliable water on Monday, 2 November 2026, after about two weeks of interruptions. eThekwini Municipality says the Washington Heights and Intake reservoirs are empty and it cannot yet give a date for normal supply to return (IOL).
Which Durban areas have no water?
eThekwini's notice lists these areas, grouped by the part of the system that supplies them (The South African):
| Supply system | Areas affected |
|---|---|
| N Pump Station | Klaarwater, Phumphele, St Wendolins, parts of Nsizwaqkazi, Savannah Park Phases 1 and 2, Wiltshire Factories |
| Washington Heights Reservoir | Klaarwater, Nsizwaqkazi, Regency Park, Latana, Hlanganisa, Gwala Road, Sarjoo Road |
| Intake Reservoir | Demat, Progress Road, Mawelewele, Intake Road, Luganda, parts of Nagina Township, Khoseleni, Sthundu Hills, Dambuza, parts of Bell Tower Road, parts of Grasmere Road, Mpongo Road |
Why is there no water in Pinetown South?
The municipality says bulk supplier uMngeni-uThukela Water has curtailed supply at the Durban Heights Water Treatment Works. That has cut flows through the Southern Aqueduct and lowered levels at the Northdene and Shallcross reservoirs. The whole Pinetown South system depends on Shallcross, so as it dropped, Washington Heights and Intake ran dry (IOL, The Mercury).
On 24 October eThekwini had already imposed water restrictions, saying high demand had drained levels in Pinetown South, Nagina, Folweni, Demat and Washington Heights (IOL).
When will water come back?
There is no official restoration time. "At this stage, we cannot give a confirmed timeframe for restoring normal water supply," the municipality said. Pumping will only restart once Shallcross stabilises and there are enough inflows from the Southern Aqueduct (IOL). Expect supply to return gradually rather than all at once.
Where can I get water in the meantime?
eThekwini says water tankers have been arranged for interim relief, including in Klaarwater, St Wendolins, Savannah Park, Regency Park, Luganda and parts of Nagina Township (IOL). Use water sparingly when it does come back, and store it in clean, sealed containers.
How do I report a problem or ask about a tanker?
Use eThekwini's official channels and ask for a reference number (eThekwini contact page):
| Channel | Contact |
|---|---|
| 24 hour faults line | 080 13 13 013 (toll free from a landline) |
| WhatsApp water line | 073 148 3477 |
| SMS faults | 43554 |
| [email protected] |
FAQ
Which Durban areas have no water on 2 November 2026?
eThekwini lists parts of Pinetown South including Klaarwater, St Wendolins, Savannah Park, Regency Park, Nsizwaqkazi, Demat, Luganda, Dambuza and parts of Nagina Township, supplied by the N Pump Station and the Washington Heights and Intake reservoirs.
When will water be restored in Pinetown South?
eThekwini says it cannot give a confirmed timeframe. Pumping will resume once Shallcross Reservoir stabilises and inflows from the Southern Aqueduct are adequate.
How do I contact eThekwini about water?
Call the 24 hour faults line on 080 13 13 013, WhatsApp 073 148 3477, SMS 43554 or email [email protected].